Frequently Asked Questions...
"I'M NEW - how does the Vault work?"
- To get a full explanation of how the Vault works, please visit our support page: https://www.screenvue.com/support
"Where can I find my Access Key to sign-in with?"
- Every Church Video Licence globally and every Total Producer Church Video License (or Standard CVLI Video License) in the USA comes with FREE access to the Vault, which is unlocked with your Access Key. Your Access Key will be included in the monthly CVL update emails you receive. If you can't find your Key, please email us at: support@screenvue.com
"Why won't my Access Key work?"
- The usual reason for the Access Key not to work (and a footer error message to appear) is that something is missing from the sign-in protocol.
- Enter the Email address associated with your Church Video License (or CCLI account).
- Enter the Access Key found in your last CVL update email (exactly, with no spaces).
- Select the Terms of Use and a Keeping in Touch option.
- You should be in! If you have done all this and still have a problem, please let us know and we'll dig further.
"In the USA, why don't I have access as a CVL Family Values Package member?"
- The CVL Family Values Package offers only 65+ studios and producers, and does not include any major/minor Hollywood studios - and does not come with ScreenVue Vault access.
- The CVL Total Producer Package offers 5,000+ studios and producers, including every major Hollywood studio and most of the major/minors, and comes with complimentary access to the Vault: unlocked with a provided Access Key.
- In the USA, to gain access to the Vault, please upgrade to a Total Producer package by calling: 1-888-771-2854.
"What are the restrictions for streaming our service and including movie content? "
- For churches that stream their services and want to include movie content, the Church Video License terms do not cover streaming movie content - even if used in a sermon - over the internet to the general public.
- However, it is permissible to live stream movie content inside the facility as long as it is a closed-stream (not accessed publicly).
- The Church Video License has made recent modifications to the license: For churches that stream their services and want to include movie content, they can use a platform that is gated or private (password protected entry to only members and guests and not open to the general public), such as Zoom (requiring a password to join).
"Can content in the Vault be used with a Church Video Licence anywhere in the world?"
- Before using Vault content, please check your country’s Authorised Producers List to confirm the content is covered (all Vault content is covered in the USA).
"How do you use a Movie Idea?"
"How do you know if a movie is covered for use?"
