FAQs

Frequently Asked Questions...

"I'M NEW - how does the ScreenVue Vault work?"

"Where can I find my Access Key to sign-in with?"

  • Every Church Video Licence globally and every Total Producer Church Video License in the USA comes with FREE access to the ScreenVue Vault, which is unlocked with your Access Key. Your Access Key will be included in the monthly CVL update emails you receive. If you can't find your Key, please email us at: support@screenvue.com

"Why won't my Access Key work?"

  • The usual reason for the Access Key not to work (and a footer error message to appear) is that something is missing from the sign-in protocol.
  • Enter the Email address associated with your Church Video License (or CCLI account).
  • Enter the Access Key found in your last CVL update email.
  • Select the Terms of Use and a Keeping in Touch option.
  • You should be in! If you have done all this and still have a problem, please let us know and we'll dig further.

"In the USA, why don't I have access as a CVL Family Values Package member?"

  • The CVL Family Values Package offers only 65+ studios and producers, and does not include any major/minor Hollywood studios - and does NOT come with ScreenVue Vault access.
  • The CVL Total Producer Package offers 1,100+ studios and producers, including every major Hollywood studio and most of the major/minors, and comes with complimentary access to the new ScreenVue Vault: unlocked with a provided Access Key.
  • In the USA, to gain access to the new ScreenVue Vault, please upgrade to a Total Producer package by calling: 1-888-771-2854.

"What is the difference between Scene Ideas and Scene Downloads?"

  • The ScreenVue Vault offers TWO different types of Scenes:
  • Scene Ideas: Has the "light-bulb icon," where you would use your own movie (DVD, Blu-ray, movie download or stream you already have access to) with our cues and details; as this scene is not available as a download.
  • Scene Downloads: Has the "download icon," which you can preview, download and use instantly!
  • Please visit our Support page for more details: https://www.screenvue.com/support.

"Why can't I download a Scene Idea?"

  • Unfortunately, we do not have permission from the studio owners to offer downloads for most Scenes. Instead, use the cues listed in the upper, right hand corner of a Scene Idea in tandem with your own copy or rental. The ScreenVue Vault offers TWO different types of Scenes:
  • Scene Ideas: Has the "light-bulb icon," where you would use your own movie (DVD, Blu-ray, movie download or stream you already have access to) with our cues and details; as this scene is not available as a download.
  • Scene Downloads: Has the "download icon," which you can preview, download and use instantly!
  • Here is a link to all the movies which have Scene Downloads: https://www.screenvue.com/scene-downloads
  • When you click on a Theme and see the results, there is an option to show: (X) Only Scene Downloads.
  • Please visit our Support page for more details: https://www.screenvue.com/support.

"What are the restrictions for streaming a movie scene in my service?"

  • For churches that stream their services and want to include any part of a movie (the entire film or just a scene), the Church Video License terms do not cover streaming a movie scene - even if used in a sermon - over the internet to the general public. However, it is permissible to live stream a movie scene inside the facility as long as it is a closed-stream (not accessed publicly).